Fast and efficient!
Reply from Nextiva2026-07-27
Fast and efficient is what we are aiming for! Appreciate you so much, Isaac! - Alex @ Nextiva
About Nextiva
Data updated- Website
- nextiva.com
- Category
- Electronics & Technology
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 197 reviews
- Replies to negative
- 95% (41/43)
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Is Nextiva legit?
Nextiva (nextiva.com) has a 4.0 out of 5 rating on OK.one, based on 197 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 76% of reviews are 4 stars or higher and 19% are 1 star; The business has replied to 95% of negative reviews. Last updated 2026-08-12.
What people say
How are the reviews so high...
I do not know how the reviews are so high. I have created at least 40 support tickets. They had an onboarding person who never actually helped me; I ended up reaching out multiple times on something he could've helped set up. And so many other issues: connectivity...calls just drop. They say it's network issues, but I've talked to our internet provider and Eero, and nothing is wrong with our network. We never had an issue with other phone providers either. Save yourself the headache. Also, their mobile app is terrible. If you experience an issue, they always say to sign out and back in all the time. If you don't care about dropped calls or getting charged for every add-on, then they might be the company for you.
Reply from Nextiva2026-07-24
Hi Oks M! Could you please email us at [email protected] with your account number so that we can look into your experience further, and get someone to connect with you immediately? We are here to listen to your feedback and address these issues! - Alex @ Nextiva
Switching our phone service made easy!
Account Set Up made Easy! Our salesman, Pierce, went above and beyond. Quick responses, clear explanations, and took the time to understand exactly what we needed. After our contract was set, we had a call with technician, Ivan, who did an excellent job helping us set up our call flow and system configuration. He made a complex process feel simple! Five stars all the way!
Reply from Nextiva2026-07-24
Woohoo! Five stars all the way! Thanks for such an awesome review around Pierce. We appreciate you Nataleigh! - Alex @ Nextiva
Implementation was smooth and hands on
Implementation was smooth and hands on. We were not left to figure it out but guided through the process. We really were shown how to best use the production for business solutions. The customer service after launch is great. Nextiva allows my customer service agents to communicate well and in different ways with our members.
Reply from Nextiva2026-07-24
Wow, thank you for such an awesome review! We are so happy your implementation went well and that your agents are seeing an immediate impact! - Alex @ Nextiva
I havent been contacted by support…
I havent been contacted by support service since yesterday regarding an issue that I have asked for.
Reply from Nextiva2026-07-24
Hi Samreen! I will go ahead and have Natalia reconnect with you and help get you situated. - Alex @ Nextiva
Call flow testing went smooth
Call flow testing went smooth. No issues. Thank you!
Reply from Nextiva2026-07-23
Hi Kevin, Thank you for taking the time to leave a review. I'm glad to hear your call flow testing went smoothly and everything worked as expected. We appreciate you sharing your experience. Thank you for choosing Nextiva. We appreciate your support. Keith @ Nextiva
The Nextiva Customer Advocacy Program…
The Nextiva Customer Advocacy Program has been an outstanding experience. Their team was incredibly helpful, responsive, and supportive throughout the entire process. They took the time to understand our business needs and provided solutions that improved our communication system and overall efficiency. I highly recommend Nextiva to any business looking to enhance its phone system and customer communication experience. Their commitment to customer success truly sets them apart.
Reply from Nextiva2026-07-23
Hi Nadia, Thank you for taking the time to leave a review. Thank you for your recommendation and for choosing Nextiva. We truly appreciate your support. Keith @ Nextiva
Simple and friendly onboarding.
Reply from Nextiva2026-07-22
Hi Dustin, Thank you for taking the time to leave a review. Keith @ Nextiva
Mario was amazing and so helpful!
Reply from Nextiva2026-07-21
Hi Adam, Thank you for taking the time to leave a review. I'm so glad to hear Mario was able to provide such a helpful experience. We'll be sure to share your kind words with him. Thank you for choosing Nextiva. We appreciate your support. Keith @ Nextiva
Great service ontime calls and very easy to work with.
Great service ontime calls nod not a liot of AI to wait arounf for answers.This company knows their stuff and I was up and running in minutes. Great solution for anyone that wants to use a SIP phone in a home. business.
Reply from Nextiva2026-07-22
Hi Dan, Thank you for taking the time to leave a review. I'm glad to hear our team provided prompt service and made the process easy from start to finish. It's great to know you were up and running quickly and found Nextiva to be a great solution for your home business. Thank you for choosing Nextiva. We appreciate your support. Keith @ Nextiva
Account was cancel on april and they…
Account was cancel on april and they still billing my CC
Reply from Nextiva2026-07-21
Hi Carlos, Thank you for taking the time to share your feedback. I'm sorry to hear about your experience. I wasn't able to locate your account based on the information in your review, but I'd like the opportunity to help. Please send me an email at [email protected], and I'll personally look into your concerns. Thank you again for bringing this to our attention. Keith @ Nextiva
great serive
Reply from Nextiva2026-07-22
Thank you for your review! Keith @ Nextiva
Outstanding Service
My experience with Nextiva service has been outstanding, from the start. Everyone I've spoken with, from my sales rep to my implementation team, has been friendly, helpful, and prompt.
Reply from Nextiva2026-07-22
Hi Matthew, Thank you for taking the time to leave a review. I'm so glad to hear you've had an outstanding experience from the very beginning. It's great to know your sales representative and implementation team provided the friendly, helpful, and responsive service we strive to deliver. Thank you for choosing Nextiva. We appreciate your support. Keith @ Nextiva
This was again going to be a 1 but…
This was again going to be a 1 but Mario was able to save the review. Tried to reach support through the chat but after waiting 20 minutes for a response I called in to support. After waiting over 45 minutes to even get someone form support on the line, I sent an email to Mario. He called 5 mins later & resolved our issue.
Reply from Nextiva2026-07-20
Hi Travis, Thank you for taking the time to share your experience. I'm sorry to hear about the delays you experienced when trying to reach support, but I'm glad Mario was able to respond quickly and get everything resolved. Thank you for choosing Nextiva. We appreciate your feedback. Keith @ Nextiva
Ease of use.
Reply from Nextiva2026-07-20
Thank you for your review! Keith @ Nextiva
Great Customer Service
Trainers are all very knowledgeable and efficient. Ease of scheduling the trainings.
Reply from Nextiva2026-07-20
Hi Jennifer, Thank you for taking the time to leave a review. I'm glad to hear our training team made the experience a positive one. Providing knowledgeable trainers and making scheduling easy are both important to us, and we're happy to know that stood out. Thank you for choosing Nextiva. We appreciate your support. Keith @ Nextiva
initial set up
I received help with my initial set up which was helpful. I wasn't able to accomplish everything in the 1 hour window, but received instructions on how to move forward and how to seek additional help if needed.
Reply from Nextiva2026-07-20
Hi, Thank you for taking the time to leave a review. I'm glad our team was able to help you get started and provide clear guidance for the next steps. We know there's a lot to cover during an initial setup, and we're happy to hear you have the information you need to continue and know where to find additional support if needed. Thank you for choosing Nextiva. We appreciate your feedback. Keith @ Nextiva
Unprofessional customer support!!
Unprofessional customer support!! My Fax line was inactive, i called customer support support, after hold me few moments, the representative just disconnected me without fixing my issue!!
Reply from Nextiva2026-07-17
Hi Emtiaz, Thank you for taking the time to share your feedback. I'm sorry to hear about your experience. I understand how frustrating it must have been to contact support about your fax line, only to have the call disconnected before your issue was resolved. I wasn't able to locate your account based on the information in your review, but I'd like the opportunity to help. Please send me an email at [email protected], and I'll personally work with you to get you the assistance you need. Thank you again for bringing this to our attention. Keith @ Nextiva
I am extremely dissatisfied
I am extremely dissatisfied. The setup is extremely complicated that involves multiple pieces. It is extremely disorganized. I signed up almost 1 month ago, I was charged immediately and still unable to use the service due to the lack of support provided during the setup process. This process needs to be more streamlined. I was told by the sales rep that the set up would be extremely easy and that could not be any further from the truth. As a busy practitioner managing a practice and seeing patients, I simply do not have the time to attempt to navigate such a complex system and I am not even set up yet. I dread to discover how the system actually works!
Reply from Nextiva2026-07-17
Hi Yvette, Thank you for taking the time to share your feedback. I'm sorry to hear about your experience. I understand how frustrating it must have been to be charged right away but still be unable to use the service after nearly a month. It also sounds like the setup process was much more complex than you were expecting, especially while managing a busy practice. I was able to locate your account, and I'll be reaching out to you directly so I can better understand what happened and see what we can do to make things right. Thank you again for bringing this to our attention. Keith @ Nextiva
Customer Service
Reply from Nextiva2026-07-17
Thank you for your review!