Aircall is the collaborative, AI-powered platform for customer conversations. Trusted by more than 22,000 companies worldwide, Aircall brings together intelligent voice agents, automated workflows, adaptive real-time coaching, and 250+ native integrations to help teams work smarter and perform at scale. Start a risk-free trial and see Aircall in action. Free TrialFeaturesIntegrations
Written by the business, not verified by us.Aircall (aircall.io) has a 2.1 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Business Services and its reputation is poor. 67% of reviews are 1 star, a relatively high share; The business has replied to 82% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-08-12.
Most reviewers were somewhat happy with their experience overall. Consumers generally find the communication platform easy to navigate and highly effective for handling professional calls smoothly every single day. Many people genuinely appreciate the quick onboarding process and helpful assistance provided by responsive staff members when getting started. However, some customers also noted frustrating experiences regarding unresponsive support teams and rigid annual subscription billing terms. A few other people also felt that the user interface can feel rather clunky, cluttered, and increasingly difficult to navigate following recent updates. Reviewers occasionally mentioned unexpected technical disconnects and severe difficulties when attempting to cancel plans or adjust licenses.
Auto-generated from all reviews of this business. For reference only.Hi Sanmi, Thank you so much for the kind review! We love hearing from our users and are thrilled that you're enjoying the app. If you have any additional questions or need help with anything, please don't hesitate to reach out. We're always happy to help. Thanks again! Best, Aircall Marketing Team
They had a security breach. Someone used our account and they billed us $2000. After months of arguing back and forth, they gave us a "goodwill credit" towards our account instead of a refund. Even before that their service and system is terrible and I was planning to switch despite of the high costs.
Hi Guy, Thank you for sharing this. We're sorry for the frustration this situation has caused, and want you to know your feedback has been escalated to the appropriate team. We take matters such as billing disputes and account security extremely seriously, and want to clearly state that Aircall has not experienced any security breach or password leak. We encourage you to reach out to us at [email protected] for further discussion.
When a client is trying to spell out their email address, and the AI does not recognize the letters. It might help to have AI understand the phonetic alphabet. That way we could have our clients spell it out and give AI a better chance to understand it.
Hi Johnathan, Thank you for taking the time to share this review. We really appreciate your feedback! We've passed your notes about phonetic alphabet recognition on to our Product team for review. In the meantime, if you have any other questions or run into any issues, please don't hesitate to reach out to us at [email protected]. Thanks again! Best, Aircall Marketing Team
A few issues. very rigid syste, which odes not have a function PBX 20 years had like customs voicemail, out of office messages, ability to autforward calls. Interfece for managing the calls is very clunky and cluttered. Agin older PBX were much more simple and clear. Finally often quality issues even with good internet
Hi there, Thank you for taking the time to share this feedback. We're sorry to hear about the frustration you've experienced, and appreciate you for bringing these points to our attention. Your comments have been raised with the appropriate team, and we look forward to continuing the conversation with you to find a solution. In the meantime, if you have any additional questions, please don't hesitate to reach out to us at [email protected]. Thanks again! Best, Aircall Marketing Team
I have been a customer with Aircall since January and have experienced the most significant challenges throughout my time with the platform. The onboarding process was poorly structured, non-existent, and confusing, with unclear documentation and delayed responses to my initial setup questions that prevented my team from getting operational efficiently until March. Beyond that, the support experience has been frustrating. When I escalated my concerns, the responses were slow, explanations were unclear, and the solutions offered did not adequately resolve the underlying issues. Our escalations Manager was one of the most unprofessional individuals I've worked with at a vendor and poorly represents the customer service at the company. I felt that my concerns were not taken seriously, and it took multiple follow-ups over an extended period just to get minimal assistance. The lack of clear communication and accountability from the support team made an already difficult situation worse. Overall, this experience has significantly impacted our ability to use Aircall effectively and has cost us valuable time and productivity. We will not be renewing our contract. If there was a 0 stars I would choose it.
Hello Laith, Thank you for taking the time to share this review. We're truly sorry for the experience you described and how it impacted your team’s productivity. Your feedback has been relayed to our team, and we’ll continue to work with you and your team offline to find a solution. Thank you again for bringing this to our attention.
We’ve had a generally positive experience with Aircall. One of the standout aspects has been their customer service—responsive, helpful, and quick to address issues when they arise. It’s clear they prioritize supporting their customers, which has made a real difference for our team. That said, we have experienced occasional call quality issues reported by some of our users. While this has been a drawback at times, it does seem like improvements are being made, and the overall reliability has been trending in the right direction. Overall, Aircall has been a solid solution for our needs, especially with the strong support backing it up, and we’re encouraged by the continued improvements.
Hi Mark, Thank you so much for your detailed review! We’re so happy to hear that our customer service has been responsive and helpful. We also appreciate your note about occasional call quality issues and are glad you’re seeing improvements and stronger reliability over time. Please don't forget that you can reach out to [email protected] or visit the Help Center here [ https://support.aircall.io/en-gb ] to get in contact with our support team. If these issues arise again, they'll be happy to troubleshoot and find a solution. If you have any other questions or need a hand, we’re always here to help. Thanks again! Best, Aircall Marketing Team
Hi Raza, Thank you so much for your review! We’re delighted to hear that you’ve had excellent service experiences with Aircall. If you ever have questions or need a hand, please don’t hesitate to reach out. We're here and happy to help. Thanks again! Best, Aircall Marketing Team
Customer support and their porting and sms registration teams are deeply and severely incompetent.
Hi Wesley, Thank you for taking the time to share this feedback. We're sorry for the frustration you’ve experienced. We take concerns like this very seriously. Our management team has been informed and will follow up to review what happened and ensure you receive the proper level of service. Thank you again for bringing this to our attention. Best, Aircall Marketing Team
Hi Angéline, Thank you so much for your kind review! We love hearing from our users and appreciate your feedback. It’s great to know the platform feels “very good” in day-to-day use. If you ever have questions or need anything else, we’re here to help. Thanks again! Best, Aircall Marketing Team
Aircall couldn't deliver on their service promised. 4 months later I still can't text after about going back and forth with their support team fixing the supposed issue. They kept blaming it on upstream provider and giving new reasons why I can't text, I would fix them wait forever only to be denied texting again. This went on for over 3 months with about 5 exchanges back and forth until I had enough and asked to cancel. When I go to cancel they basically said too bad, you signed a year long contract and have continued to charge me even though I ported all my phone numbers back to old service provider. I run a sales organization and lost a lot of business because my reps couldn't text customers. What a waste of time and energy and not to mention 5 months of charges (over $2,000). DO NOT GO WITH THIS PHONE PROVIDER!!! UPDATE 5/7/26 - Aircall still has not reached out to me as promised in replying to my reviews. Another broken promise. STAY AWAY!!
Hi Brian, Thank you for sharing this feedback. We are truly sorry for the disruption and the frustration you experienced. Our Number Operations team has been thoroughly communicative with you throughout the carrier slowdown. The carrier had a handful of rejections surrounding their privacy policy and opt-in process. This led to delays and an A2P rejection, resulting in SMS being unable to be active in this case. Nonetheless, we understand the impact of this and appreciate you bringing it to our attention. This matter was raised with the team once again, who will be in touch with you.
Absolutely horrible customer support. You just take the annual subscription, pay for the entire year, and you are on your own. Also, you always see missed calls without even phones ringing. I am switching as soon as my term ends.
Hi YO, Thank you for taking the time to share this review with us. We're sorry to hear about your frustrating experience, especially with customer support, annual billing expectations, and missed calls appearing without the phone ringing. Your feedback has been escalated to the relevant teams for review, and we've heard that someone has reached out to you. We appreciate you bringing this to our attention, and if you have any additional issues or questions, please don't hesitate to reach out. We're looking forward to working with you to find a solution. Best, Aircall Marketing Team
Hi Peter, Thank you for taking the time to share this review. We're sorry to hear about the instability and bugs you’ve experienced. To help us investigate, please reach out to our support team with specific examples or details of the issues you’re seeing. With that information, our team can take a closer look and help you find a solution. Thank you again for your feedback. We really appreciate it! Best, Aircall Marketing Team
Ability to change phone numbers or caller IDs with outbound calls.
Hi Danny, Thank you so much for your review! We really appreciate your feedback on the ability to change phone numbers and caller IDs for outbound calls. It's great to hear that it works well for you. If you have any questions or need assistance with anything, please don't hesitate to reach out. We’re happy to help! Thanks again for choosing Aircall! Best, Aircall Marketing Team
Terrible tool, logs you out constantly, and resetting the password for the nuclear codes would be easier and faster, absolutely absurd, this is a calling app, ridiculous. If it were up to me, I would get rid of it for good
Hi Bonny, Thanks for taking the time to share this feedback. We're really sorry for the disruption you’ve experienced. We’ve raised your comments to the appropriate team for review. Regarding the issues you're facing, please reach out to our team here: https://support.aircall.io/en-gb. They’ll be happy to troubleshoot and find a solution. Best, Aircall Marketing Team
Hi Janet, Thank you so much for your kind review! We love hearing from our users and appreciate your feedback on ease of use. If you ever have questions or need help with anything, please don’t hesitate to reach out! We’re always happy to help. Thanks again! Best, Aircall Marketing Team
Aircall is very effective to use
Hi Erika, Thank you so much for your review! We love hearing from our users and really appreciate your feedback. It’s great to know the platform feels easy to use and helps you stay efficient. If you ever have questions or need help with anything, don’t hesitate to reach out. We're here and happy to help! Thanks again! Best, Aircall Marketing Team
Careful, they'll try and lock you into an annual contract and even if you don't need it and forget to cancel, they'll still try and charge you, send 7 different people after you, and threaten you with collections and legal action. Save yourself some hassle and use something else
Hi Eddie, Thank you for taking the time to share this review with us. We’re sorry for the frustration you’ve experienced, and we take these matters very seriously. Our team has already reached out and is ready to work with you to find a resolution. We appreciate your patience as we continue the conversation.
Wir sind ein Schweizer Rekrutierungsunternehmen und nutzen Aircall seit rund 2.5 Jahren. Leider mussten wir in dieser Zeit mehr als 10 Mal massive Probleme mit dem System erleben, bei denen unsere Telefonnummern plötzlich blockiert wurden. Für ein Unternehmen wie unseres, das täglich sehr viele Telefonate führen muss, ist das ein enormes Problem. Wenn Telefonnummern blockiert sind, können unsere Mitarbeiter nicht mehr arbeiten, da ein grosser Teil unserer Tätigkeit über Telefon stattfindet. Besonders kritisch ist der Support von Aircall. Reaktionen dauern häufig 5 bis 10 Tage, und in dieser Zeit bleibt das Problem meist ungelöst. Für uns hat das bereits sehr viel Geld gekostet, da unsere Mitarbeiter teilweise nicht normal telefonieren konnten. Für Firmen, die auf zuverlässige Telefonie angewiesen sind, ist das ein grosses Risiko. Unser Rat: Macht diesen Fehler nicht und prüft sehr genau, welchen Telefonanbieter ihr wählt. We are a Swiss recruitment company and have been using Aircall for around 2.5 years. Unfortunately, during this time we have experienced more than 10 serious incidents where our phone numbers suddenly got blocked. For a business like ours that relies heavily on daily phone calls, this creates major operational problems. When numbers are blocked, our employees are unable to work properly, because a large part of our business is based on phone communication. What makes the situation worse is the very slow response from Aircall support. In many cases it takes 5 to 10 days to receive a response, while the issue remains unresolved. This has already cost our company a significant amount of money, because our employees were unable to make calls normally. For companies that depend on reliable phone systems, this can become a serious risk. Our advice: Carefully evaluate other providers before choosing Aircall.
Hi Sebastian, Thank you for taking the time to share this review with us. We’re sorry for the disruptions you’ve experienced, especially the blocked numbers and delayed support responses. These are matters that we take extremely seriously. We’ve flagged your feedback with our team, and they will reach out to discuss further. Thank you again for bringing this to our attention.
Truly - truly hate the new look and app! This is a PHONE application! Why did it change to an everything app. I loved the old app and it functioned like a phone with using your computer... now it's just another BUSY window!
Hi David, We understand that changing the tools you use daily can be an adjustment, and we really appreciate your genuine feedback. We’ve created Workspace to provide more functionality and faster performance, and want to ensure you feel comfortable with the switch. Please reach out to our support team so we can collaborate more closely with you to help. Best, The Aircall Team
Choice of ringtones are not enough,
Hi Roel, Thank you for taking the time to share this review with us. We’re sorry to hear that your experience hasn’t been ideal, especially when it comes to the limited choice of ringtones. We really appreciate your feedback and have brought it to the attention of our Product team for review. If you have any additional questions or concerns, please don't hesitate to reach out. We're here and happy to help. Best, Aircall Marketing Team
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