Aircall is the collaborative, AI-powered platform for customer conversations. Trusted by more than 22,000 companies worldwide, Aircall brings together intelligent voice agents, automated workflows, adaptive real-time coaching, and 250+ native integrations to help teams work smarter and perform at scale. Start a risk-free trial and see Aircall in action. Free TrialFeaturesIntegrations
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Is Aircall legit?
Aircall (aircall.io) has a 2.1 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Business Services and its reputation is poor. 67% of reviews are 1 star, a relatively high share; The business has replied to 82% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-08-12.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Consumers generally find the communication platform easy to navigate and highly effective for handling professional calls smoothly every single day. Many people genuinely appreciate the quick onboarding process and helpful assistance provided by responsive staff members when getting started.
However, some customers also noted frustrating experiences regarding unresponsive support teams and rigid annual subscription billing terms. A few other people also felt that the user interface can feel rather clunky, cluttered, and increasingly difficult to navigate following recent updates. Reviewers occasionally mentioned unexpected technical disconnects and severe difficulties when attempting to cancel plans or adjust licenses.
Auto-generated from all reviews of this business. For reference only.
New update has been an absolute disaster. I can't even download the app. Goodbye Aircall was a fun ride while it lasted.
Reply from Aircall2026-02-12
Hi Sergei,
Thank you for taking the time to share this review with us. We’re sorry for the frustration with the latest update.
We want to make sure that Aircall continues to work well for your business. Our Support team was able to resolve the ticket you raised, but if any questions remain or issues persist, please let us know so we can help further.
Best,
Aircall Marketing Team
I’ve been with my new company for 6 months. We are a remote company, with employees all over the world, and clients here in the US. This is the first time I’ve used Aircall, and I haven’t liked it since the beginning. It’s not intuitive, it disconnects often (for all of us, despite where we are in the world, or what our internet connection is), and the settings to personalize certain aspects are limited (this could very well be admin-controlled, so that’s another issue). But either way, it’s become such a pain in my side, I am embarrassed to call my clients and constantly have “technical issues” due to Aircall. Management is finally recognizing the same issues, so hopefully we will be looking into a new phone system to replace it.
Reply from Aircall2026-02-12
Hi Angela,
Thank you for taking the time to share this review with us. We're sorry that your first experience with Aircall has not been ideal, especially with buffering/disconnections across a distributed team and limited personalization settings.
We appreciate your detailed feedback, and have flagged this with the appropriate team. Since then, our Support team was able to meet with a point of contact from your company to address it in more detail, outline findings, and determine next steps.
Please don’t hesitate to reach out with any other questions or if any other issues arise.
Best,
Aircall Marketing Team
We have some trouble on first calls each day, and since 10/12 days, bad audio quality on several calls.
And, for me, interface is not user-friendly
Reply from Aircall2026-02-12
Hi Philippe,
Thank you for taking the time to share this review with us. We’re sorry to hear that your Aircall experience has been frustrating, especially with regard to the interface and trouble with calls/ call quality.
In the meantime, we've shared your feedback with our internal teams, and one of our account managers has added these topics to the agenda for tomorrow’s meeting with their point of contact from your company.
If you ever have any additional questions, please don't hesitate to reach out to us. Thanks again.
Best,
Aircall Marketing Team
It used to work well. Then they "upgraded" the app and added all of this AI crap. Now it is very difficult to use.
Reply from Aircall2026-02-12
Hi there,
Thank you for sharing this feedback. We're sorry to hear that the recent update has made Aircall harder to use.
Workspace has introduced new capabilities like AI features, WhatsApp, user KPIs, and more, but we recognize that every business has unique workflows that matter. We’d really value hearing what’s missing for you and what’s become difficult to navigate.
Please contact us directly through our Help Center so we can address your specific concerns and work together to find a resolution.
Best,
Aircall Marketing Team
Poor customer service. Poor AI help. Crap Company.
Reply from Aircall2026-01-28
Hi Corey,
Thank you for taking the time to share this review. We’re sorry to hear that your experience did not meet your expectations. We take all feedback very seriously and remain committed to improving our service.
If you have any further questions or need anything else, we’re always happy to assist.
Best,
Aircall Marketing Team
We are really very satisfied with the service and user experience. We have been working with Aircall for several years now and have not had any problems.
Reply from Aircall2026-01-16
Hi Pablo,
Thank you so much for your kind review! We’re thrilled to hear that Aircall has been a dependable part of your workflow over the years. Delivering a reliable experience is exactly what we aim for, and feedback like yours motivates us to keep innovating.
If you ever have any questions or need a hand, don’t hesitate to reach out. We’re always happy to help. Thanks again!
Best,
Aircall Marketing Team
the phone company doesnt even have a phone number to contact anymore. this should be the first flag!
The service is ok, until you need assistance or to cancel the membership. This team charged us over $9K even after I tried to cancel the membership. They have no phone number to call, and all their forms to fill out for assistance came back to my email, saying they were old emails I was using and not monitored. When I went to the cancellation page, I kept having tickets logged to cancel, but they were immediately closed as though my request was complete. I finally got an email where someone responded and told me I would be put in touch with the correct department, only to be ghosted for weeks. I am now reporting this company to Fair Trading.
Reply from Aircall2026-01-15
Hi Bianca,
Thank you for taking the time to share this review. We're sorry for the frustration and inconvenience you’ve experienced.
We take feedback about billing, cancellations, and support accessibility very seriously. We’ve escalated this issue to the relevant team, and they’ll be in touch soon.
Thank you again for bringing this to our attention.
Aircall Marketing Team
Usually very good and easy to use. The only thing I have been noticing, is that lately, the name I am calling is not remembered, I must re-enter name and number.
Reply from Aircall2026-01-13
Hi Jim,
Thank you so much for your kind review! We’re thrilled to hear Aircall is easy to use.
Also, we appreciate you flagging the issue with contact names not sticking. If you're willing to provide more information, please contact our Support Team with specific details or examples of this issue so we can work towards finding a solution.
Otherwise, free to reach out anytime. We’re here to help. Thanks again!
Best,
Aircall Marketing Team
The sales person said I can cancel anytime just to get me to sign up. The set up was very difficult and was offered little support outside their very slow and clunky customer service team. We ended up closing our SDR department so we no longer needed aircall, and part of the reason why i signed up was because i could cancel and close the account anytime. Well, apparently that sales person either lied, or the customer service team wants to make life difficult for me. For months now I've been trying to close the account and they say they close it, and proceed to keep charging us. I made another request today to close the account and stop billing - but, I;m probably going to have to go through another merry go round and waste my time reminding them of the agreement they made with me. And the cycle goes on. A very clear example of choosing money over customers.
Reply from Aircall2026-01-15
Hi Nick,
Thank you for taking the time to share this review. I’m truly sorry for the frustration you’ve experienced.
We’ve escalated your feedback and the details you shared to the relevant team, and they’ll be in touch with you soon. Thank you again for bringing this to our attention.
Best,
Aircall Marketing Team
BEWARE: Aircall sounds great at first but was I wrong
Aircall sounds great at first, until you sign up with the company. Their customer service is 0/5.
It's very slow. Replies usually come 5+ days later.
I signed up after going through a tutorial with the sales rep. After 3 days, my account froze. I asked for a reason, and they took 10 days to give me one. It turned out I was missing a document I had the whole time. I asked for a refund, and they told me to contact my bank. I am in the customer service industry, as I would assume Aircall is as well (they provide tools to the customer service industry), so it's mind-boggling how bad they treat their paying clients. Being in the industry, it's quite hard for me to be upset, but they definitely treated me poorly. As of this post, I have yet to receive my refund, and they have told me to contact my bank. Wild, they are as big as they are with this kind of treatment.
I love the app. I hate workspace. The App is perfect
Workspace is too "Busy" and a lot harder to navigate than the app. Please don't get rid of the app!
Reply from Aircall2026-01-09
Hi Dee,
Thanks so much for the love for the app! We’re thrilled to hear it’s hitting the mark for you! If you’re open to it, please feel free to send specific details regarding Workspace so we can make notes and improve.
Best,
Aircall Marketing Team
Scammers. They substract random amounts from bank account. They substracted 569 euros for just a single account. And when i contacted them. They said it sasy in disclaimer. Which does not !! stay away from this company !!
Even 1 star is too much for them. Total scam !! Please keep away from them
Reply from Aircall2026-01-12
Hi Ashut,
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not meet your expectations. We take all feedback seriously and remain committed to improving our service. If you have any questions, we’re always happy to assist.
Phone number not working, support service non functional
I did subscription to get a phone number in France, the number is not working at all and customer support was not taking care of my complaint. I asked to get my payment back, no one is caring about that. Non professional at all.
Reply from Aircall2026-01-15
Hi Ramzi,
Thank you for sharing this review. We’re sorry to hear about the issues with your French number and the experience you described.
This isn’t the experience we aim to provide. We’d really like the opportunity to look into this and help resolve the situation. Please reach out to our Customer Support team with a description of the issue so we can investigate further.
Hi Mohcine,
Thank you so much for the kind review! We’re thrilled to hear you’re enjoying the app.
If you ever have questions or want tips on integrations or features, we’re always happy to help. Thanks again!
Best,
Aircall Marketing Team
Hi Gunnar,
Thank you so much for this kind review! We’re thrilled to hear Aircall has been a good tool for you. Our goal is to keep your calls seamless and your workflows simple, so it’s great to know we’re on the right track.
If you ever have questions, don’t hesitate to reach out. We’re always happy to help. Thanks again!
Best,
Aircall Marketing Team
Hi George,
Thank you so much for your kind review! We love hearing from our users and really appreciate your feedback.
If you ever have any questions or comments, please feel free to reach out. We’re always happy to help. Thanks again!
Best,
Aircall Marketing Team
Hi Maria,
Thank you so much for your kind review! We love hearing from our users and appreciate your feedback on Aircall being easy to navigate.
Feel free to reach out if you ever have questions or need a hand. We’re always happy to help. Thanks again!
Best,
Aircall Marketing Team
Hi Fabiana,
Thank you so much for your kind review! We’re thrilled to hear Aircall is effective for you, and we really appreciate your note about occasional slowness. Consistent speed is a top priority for us, and we’re continually optimizing performance so every call feels instant.
Feel free to reach out anytime if you have questions or need support. We’re always here to help. Thanks again!
Best,
Aircall Marketing Team
We bought Aircall specifically because we were told it would integrate smoothly with Zoho CRM, automatically logging calls and saving our team time. In reality the integration was anything but seamless: it required constant manual work, stripped out key data, and turned what was supposed to be a productivity boost into a daily drain on our team’s time. This was not what we signed up for.
When we asked for a refund because the product did not function as marketed, we were stonewalled. Their support team refused to budge and effectively kept our money with no real justification. This felt less like a service experience and more like they were stealing funds from a paying customer. Other reviewers have said the same thing about billing issues, unexpected charges, and subscription traps that are nearly impossible to escape once Aircall has your card.
Aircall’s slow manual CRM integration and dismissive refund handling show a complete lack of respect for customer time and budgets. If you value efficiency, clear communication between systems, and honest business practices, do not waste your time or money on this service.
Reply from Aircall2026-01-15
Hi Christopher,
Thank you for taking the time to share this review.
We’re sorry to hear about your experience. We aim to be transparent about our product capabilities and provide guidance on recommended configurations to help customers get the most value from Aircall. In this case, our team offered you some solutions to address the concerns raised, but it sounds like they were not accepted or implemented on your end.
While we understand that not every tool will be the right fit for every team, we take feedback seriously and continuously work to improve our documentation, integrations, and overall customer experience.
Thank you again for bringing this to our attention.
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