We paid $3,100 for a water filtration that was guaranteed to remove Rotten Egg smell. When it didn't work, they made our life a nightmare with multiple dead ends and no shows
We paid $3,100 for a water filtration system after being guaranteed it would eliminate the strong sulfur (“rotten egg”) smell in our water. It did not work—at all. We spent months dealing with multiple representatives, getting conflicting information, constant “escalations,” and little to no follow-up. The smell never improved. We eventually had to spend nearly $2,000 of our own money to fix the issue ourselves, which confirmed the problem was the water—not our equipment—and that their system had no real impact. On top of that, we experienced missed appointments, being ignored, and long stretches with no communication. When we pushed for accountability, the company refused to take responsibility and blamed “pre-existing systems,” even after we replaced major components and proved otherwise. Very disappointing experience from start to finish. Strong promises, zero results, and no accountability.