Inept customer service
In March 2026 I spent over an hour on the phone with "customer svc" explaining that my machine was defective; the descale light would not turn off. He said he would ship 1 descaling solution which never arrived. The light is still on. I wrote the Keurig President - no reply. Why can't they have a troubleshooting dept - or train their agents to do same? There is no customer service.