Awful experience, great resolution
Awful experience. I bought 3 simple screws for one of the SmallRig cages I own, which are just a few of the several pieces of gear I have from your brand. After perhaps a thousand dollars spent on Smallrig products, I'd really hope to have a better experience buying parts for the first time. Sadly, I was wrong. The screws were sent by DHL Express, and I didn't have any choice regarding shipping methods. Not only was the shipping itself unnecessarily overpriced (almost 3 times the price of the screws themselves), but also, DHL service was awful, super bureaucratic, rude, and took almost a month to finally deliver the package, and charged me 23 euros (!!!) to allow me to have my package, for which shipping I had already paid! Sadly, I wasn't home at the time it arrived, otherwise, I would have sent the screws back. In the end, I had to pay 34 euros and wait almost a month for 3 screws that must have cost 20 cents to be made. In all honesty, I feel robbed. To make it worse, after contacting DHL, I was informed the invoice sent by SmallRig was completely wrong, it did not reflect what I paid for the product + shipping, and instead was overpriced and did not state shipping costs separately. EDIT: SmallRig contacted me and solved the situation perfectly. Therefore, I will change my rating from 1 to 4 stars. And their resolution was 5 stars.