I ordered an AndaSeat chair and after 2+ weeks, 5 tickets, zero resolution — then pressured to delete my reviewd simply…
I ordered an AndaSeat chair and simply needed an invoice for a work expense report. What followed was one of the worst customer support experiences I've had. Over 2+ weeks, I contacted support multiple times and opened 5 separate Zendesk tickets. Every single response was the same copy-paste non-answer: "the order confirmation has been sent to your email, please check it." I never received anything — not in my inbox, not in spam. My employer wouldn't accept a printed order page from the website. I needed a proper invoice. Support could not — or would not — provide one despite repeated requests. The most egregious part: when I finally left a negative review on Trustpilot, AndaSeat's priority was to ask me to delete my review — not once, but twice — rather than actually solving my problem. They never sent the invoice. The chair itself is great. But if you ever need post-purchase support, expect copy-paste stonewalling. And if you leave an honest negative review, they'll pressure you to delete it instead of fixing the issue.