Outstanding grill and credible customer service!
First of all, are buying experience with the BBQ guys and a new grill 4 1/2 years ago (December 2021) was great! We had absolutely no issues or complaints on the purchasing and delivery of the grill, the condition, etc. Fast forward four years + later, my husband contacted them to get some replacement parts. Unfortunately, they were unavailable,however, they honored their warranty 100% . The response time was immediate, as in the same day!!!! They offered a full refund or a replacement of the same product. We opted for replacement because my husband really, really loves the grill. They shipped us a new one the very next day and we received it one day later!!!!! The customer assistance was smooth, friendly, and very prompt. We will gladly buy another from them when the time arrives, but meanwhile, will spread the word to friends and neighbors. This company deserves an A++++ for product, warranty, and customer service!!!!