Defective product supplied, Refund /replacement rejected
I purchased Imported 600 kg 1200W 20m Copper Winding Electric Hoist PA600 on 14/03/2026 from Moglix online Platform. Item was delivered tome on 23/03/2026. Initially I tried to pull empty trolley with wheels of 100 kg. But failed to do so. Hence my work of shiting materials was hampered. I reported this matter to them on 24/03/2026 with relevant videos to their Whatsapp support. 7 days reeturn policy was applicable to this product. But refused to give refund. I requested to replace it with higher capacity, But reefused to replace . Because of this defective product my loss is Rs.7618/-. Return Policy of Amazon and Flipkart is fair and prompt. I am of the opinion that Moglix is not honouring its Return Policy they blame customers to reject refund/replacement and disconnect calls. Noone should buy from Moglix. Thereis no option, otherwise I would have given zero rating