As a longtime customer
As a longtime customer, I was again happy with the quality of the products received. However, I am not happy with the new packaging. In the past, orders were received in an insulated container, packed in dry ice and were always frozen solid, ready to be placed in my home freezer. My latest delivery was in a cardboard box with inferior "insulated lining" no dry ice. Instead of FEDX, the delivery was made by UPS whose trucks are not air conditioned. On a very warm day, at 1:30 pm, my order arrived and had already begun to thaw. I will not be ordering meats from Omaha Steaks during warmer months of the year for that reason. It's a shame.