First time; some issues
Update: I received the item today. Unfortunately the tracking issue was never resolved, but the company did reach out to apologize and offer a resolution. I appreciate the customer service, and hope in the future, such issues won't be allowed to devolve as this one unfortunately did. I've updated the rating to reflect the resolution. I ordered an item for the first time from them on Friday. Received an email with a faulty tracking number; it displayed an error code when I clicked on it. Went online to try to resolve the issue and wrote a message using their message system. Clicked “send” and received an error message because their message system couldn’t find my order number. Decided to call them. Sat on hold forever, then finally someone answered and put me on hold again while he… checked something? After fifteen minutes he came back and told me he would have to send a message to the warehouse, and he would get back to me “within a few hours” once he knew where my order was. Waited all day. Finally decided to call back at 4:00 pm. Spoke with another service agent who told me it would take “24-48 hours” to locate my package. At this point I’m irritated. I told the service agent why, detailing all the above and swearing the company had lost my business. Service agent was stoic, unapologetic, and disinterested. Never ordering from this store again!! I still don’t know where my package is.