Poor Customer Service
My name is Jeremiah Jamison, and I purchased the premier warranty package that is supposed to cover everything on my vehicle. I have had this vehicle for 8 months and barely drive it. The front differential started leaking gear oil, and I was told by my warranty advisor that this would not be covered under my warranty. When I asked why I was told it was due to the leak itself. This doesn’t make sense to me or the workers at the local Mercedes dealership where I live. I asked to speak to a manager about this issue and was told that my information would be given to a manager to contact me as soon as possible. I have not been contacted to date. I feel like someone dropped the ball resulting in poor customer service and poor communication to resolve this issue. I have questions about why this is not covered under my warranty and would like answers.