⚠️ Misleading ticket purchase
⚠️ Misleading ticket purchase – be careful I recently bought 2 tickets for Alex Warren at Royal Arena through Gigsberg, and my experience has been extremely disappointing. I specifically avoided tickets marked as “standing”, and the listing stated that placement would be confirmed later via Ticketmaster. Combined with the significantly higher price compared to the original ticket price, this gave a clear impression that I was purchasing seated tickets. However, this was not the case. Gigsberg’s response has been to hide behind their terms and conditions, repeatedly stating that “the seller delivered what was advertised” – while completely ignoring the fact that the overall purchase experience was misleading. As a customer, you are expected to: - Interpret unclear information correctly - Accept large price differences without transparency - Take full responsibility for a confusing purchase flow To make matters worse, these tickets were for a 12-year-old child, making the situation even more frustrating. When I reached out for help, explaining the situation and asking to change the tickets to seated tickets (which were still available on their platform), there was absolutely no willingness to help. No flexibility. No understanding. No solution. Even when clearly distressed and asking for assistance before the event, the response was simply to refer back to their terms and conditions. I strongly recommend being extremely cautious when using this platform. What you think you are buying may not be what you end up with. Very disappointing experience.