M1 has the most appalling service.
M1 has the most appalling service. Was informed by Nex M1 on 27/02/26 that cancellation of broadband can only be via call in on weekdays office hours. Called on 02/03/26 (Mon) to request for cancellation of all services. They billed me $100.19 for the entire month March with ancillaries billing when my normal monthly subscription was $30.45. When I called in to dispute, the very rude officer just keep reiterating that I should look at the bill. She was not even listening. She is not any better than the AI answering mobile. I should not be bearing these unfair charges imposed unilaterally when I had already asked for cancellations on 02/03/26. There was no follow up calls. subsequently. Today, I received 5 demand notice emails from M1 informing me that this is a final notice before the matter will be taken up by their lawyers and a further collection fee of $54.50 if payment is not made. I have been a loyal customer of M1 for over 2 decades. This is most disappointing that M1 does not value their long term clients and service has been on a downhill spiral for years Goodbye for good.