After joining Crunch Fitness I started…
After joining Crunch Fitness I started working with a personal trainer and continued for several months. The trainer I worked with was promoted and was going to move to OKC to open a new Crunch Fitness. I had already prepaid for the training, and he advised that we could get them completed before he left. A month after he moved to OKC, my wife noticed that we were still being billed for personal training. I spoke with the Manager, Kimberly Gardner, and she told me that she couldn't do anything about it because I "didn't sign anything official". I left and spoke to my trainer again, and he said that this was "not true, I was on a Flex Plan, and he would take care of it". Long story short...Kimberly refused to refund me. I asked to speak with her supervisor, and she claimed she was at the top. I informed her that that would be my last month and she acted as if she could care less. It's Manager's like Kimberly that give gyms a bad reputation.