I bought a tree 5/2025
I bought a tree 5/2025. I paid for the 1 year warranty and paid the monthly Thrive Membership fee so that I would receive free shipping. The tree died after following all of the instructions to plant and water it. We are long time gardeners as well. We received a gift card code to use for the purchase price in return for the dead tree. I paid the monthly membership fee until this spring to use the coupon code. When checking out I was charged a $50 shipping replacement fee. I called to ask if that could be waved after paying the monthly membership as well. They would not honor the request. Their customer service is lacking as well as transparency on charging the $50 shipping fee.