High hopes shot down by horrible Customer Service!!
I had high hopes for the Lymow One Plus but unfortunately I received a bad unit with a faulty communication board so I was unable to control the mower unless I was standing 2 foot from the mower. The mower itself seems nice if you get a good one but it seems several customers received bad units or units that failed shortly after. Customer service on the other hand is absolutely horrible. I contacted support about my connectivity issue and after a weeks worth of back and forth they agreed that my unit was faulty and said I had two options. Return for a replacement or return for a full refund. I then replied with a question about the return and after four days of no response, I requested a refund. Its been 13 days with no response so I'm assuming I'm screwed out of 3 grand left with a mower that is basically a brick with no customer support. I'll be at my 30 day return window in 7 days so I guess I should at least file a claim. I advise anyone intered in this mower to be very cautious as you will not get any support on a very problematic mower.