Cannot cancel orders + deceptive return policy
I ordered a coffee maker from Keurig.com. Within hours on a Sunday (non-business day), I called to cancel. Keurig refused and told me to call back after I received the machine. After I received it, I called again to return it. Keurig told me I must pay for return shipping out of my own pocket. Their website advertised "FREE SHIPPING" but never disclosed this policy before purchase. I have not paid the return shipping. I refuse to. I have filed a BBB complaint. Buy from Amazon or anywhere else that offers free returns. Keurig's return policy is deceptive. Update: The company eventually offered to pay for return shipping. Case closed.