A great experience, with a few suggested improvements
First off, the UI is very intuitive - not difficult to navigate, so even for first time users like me, I can find the options I need. Second, I'm very pleased with how many different kinds of services there are and how they are organized into clusters. You just have to do your due diligence to choose the person offering the service you need - for me, it was a service so worth it and I'm very pleased with. Third, I had a problem with my review and I asked for it to be edited so I reached out to their CSR and they replied within the hour and my problem was resolved shortly after - even tho it was a Sunday! I'm very happy with that! Fourth - secured payment! So appreciate that, so even if there are sketchy people offering their services on the website, the app has a degree of control. If I were to suggest some changes, it would be these: 1) An option to edit reviews. This can be limited to an x amount of time after posting so that simple things like typos or whatnot can easily be edited by the poster instead of having to reach out to CSR. 2) A still available chat history even after a different job has been accepted. Before choosing the Pet Sitter I chose, I communicated with a lot of Sitters. I was disappointed when after accepting the services of the Sitter of my choice, I was no longer allowed to chat with the other potential Sitters so I may offer my thanks in entertaining my inquiry and other questions - I didnt want to just ghosted them after they had been so gracious with me. But yeah, unfortunately, I wasn't able to chat them further in the app. Maintaining the chat history is also helpful, I believe, should the initially hired job falls through, at least the consumer can go back and review previous conversations to gauge which is the next best thing. It will also be helpful in looking for future services. So those two factors are the major reason why 1 docked 1 star. Still a great app tho!