don't go with CHEWY
I’ve always trusted Chewy, but this experience was really disappointing and honestly concerning. My dog’s medication (Vetoryl) was skipped this month without any notice, and it’s not just a routine item—it’s a life-sustaining medication. He ran out yesterday, and I only realized the issue when it didn’t arrive. When I checked, the next delivery was pushed out another month. That’s unacceptable for something this critical. Customer service was polite and helped place a new order, but the earliest arrival is still several days away, leaving my dog without medication in the meantime. That’s a serious gap that shouldn’t happen with essential prescriptions. I appreciate the support agent, but Chewy needs to improve how it handles autoship for critical medications. There should be safeguards in place to prevent situations like this or emergency options when they do occur.