I ordered five trees from Tree Center
I ordered five trees from Tree Center, and all five arrived packed together in a single box with no soil. The maples had dried leaves and only a few tiny roots that were tangled with the other trees. The dogwood arrived as a dry stick with no visible roots at all. I was told to plant them and water them, I planted them, even though none appeared viable. When I contacted customer service, I learned that they do not provide refunds and instead issue coupon codes for replacements. The problem is that the same trees are often out of stock, so the credits are difficult to use for equivalent replacements. I purchased five trees, but received enough credit to replace only three, and there was also a replacement fee. Between the limited credit, stock availability issues, the cost to water dead trees and additional fees, I did not feel the warranty process adequately addressed the loss of the original order.