Don’t waste your time, or money!
I rarely leave negative reviews, but this experience has been beyond frustrating. I purchased a Keurig coffee machine less than six months ago, and when an issue came up, I did what any customer would do. I reached out to customer service. Not once, not twice, but multiple times through the proper channels. Every single time, I was met with silence. No response, no acknowledgment, nothing. At this point, it’s not even just about the broken useless machine. It’s about the complete lack of support after the sale. A product can have issues, that happens, but ignoring customers who are trying to get help within a warranty period is completely unacceptable. It shows a serious lack of accountability and care for the people who are actually buying and using your products. I gave more than enough time and opportunity for someone to step in and resolve this, but that never happened. As a result, I’m now left with a product that isn’t working properly and no support from the company behind it. Based on this experience, I would not recommend Keurig to others. If something goes wrong, don’t expect any help .. you’ll likely be left on your own.