This is the worst customer experience...
This is the worst customer experience I have ever experienced. Starting with Saira in the Phillipines. Verified my proof of purchase and purchase date on the call. Still required written proof of purchase even though this was a gift. After gaining the copy of the receipt from my mother-in-law, it was still rejected. Let me show you why: We could not process your request due to one the following reasons: Serial number is not valid. Proof of purchase provided is not valid. Proof of purchase shows a purchase date outside of our 1-year warranty. Proof of purchase states brewer was purchased “Used.” Proof of purchase provided is not from an authorized retailer. These criminals are worse than an insurance company, DO NOT BUY KEURIG PRODUCTS!!!