Disappointed in durability and warranty support
We purchased a Beddy’s queen set for our travel trailer and have only used it three times. Unfortunately, the zipper failed (lost the end stopper and began unraveling), making the product unusable. I reached out expecting support under their warranty, but was offered a 50% store credit based on their “tiered” policy. I followed their suggestion to attempt a repair, which actually made the issue worse. They later offered an additional 25% discount, but even combining both offers still required us to pay about $160 out of pocket to replace a product that failed after minimal use. At this price point, I expected significantly better durability and for the company to stand behind their product in a situation like this. A zipper is a core functional component, and failing after three uses feels more like a defect than normal wear. The bedding itself is a great concept, but based on this experience, I would be cautious about relying on the warranty if something goes wrong.