We bought 2 very expensive (over $600) twin zippered sheet sets from beddys for use in our RV. After only the 2nd use we noticed the bottom sheets ripped at the bottom. I tried to patch it up but new tears show up in different spots. We only use these sheets when RV’ing, no more than 4 times. We tried to return them but they were outside Amazon’s return window. We contacted the manufacturer, sent pictures and they told us these are zipper tears caused by fabric sagging due to RV’s thinner mattress – in other words, they blamed us for misuse which caused the tears. We explained to them that we have upgraded 10” mattresses in our RV and that we used the sheets very infrequently and we feel that the bottom sheets seem very thin and fragile. They refuse to take them back or even replace the bottom sheets. These items are of no use to us due to fear of further tearing. The company has offered a gift certificate worth half the amount we spent but we are unable to replace the defective items because they only sell them as sets which would force us to spend extra money; that’s what they call their “warranty”, but we refused because we are not interested in spending any more money on this horrible company. These are not good quality sheets, as advertised; the bottom sheet is very thin and fragile. We spent a lot of money and these bed sets are useless to us. Very disappointing! We made a complaint with the Better Business Bureau and the company won’t work with us. We want to warn potential future customers – buyer beware!
We purchased a Beddy’s queen set for our travel trailer and have only used it three times. Unfortunately, the zipper failed (lost the end stopper and began unraveling), making the product unusable.
I reached out expecting support under their warranty, but was offered a 50% store credit based on their “tiered” policy. I followed their suggestion to attempt a repair, which actually made the issue worse. They later offered an additional 25% discount, but even combining both offers still required us to pay about $160 out of pocket to replace a product that failed after minimal use.
At this price point, I expected significantly better durability and for the company to stand behind their product in a situation like this. A zipper is a core functional component, and failing after three uses feels more like a defect than normal wear.
The bedding itself is a great concept, but based on this experience, I would be cautious about relying on the warranty if something goes wrong.
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