BoutiqueRugs.com

Hi Dena, thank you for your feedback, and we're sincerely sorry for the frustration with your sample order. We want to assure you that your emails did reach us, and we responded to each one on August 4, 5, 6, and 7. Our August 6 email included a resolution for the two missing samples. If you could kindly reply to our emails, we would be happy to resolve this for you. Also, we'll give you a call to walk through the options together in case you're unable to locate our emails. We appreciate your patience and look forward to making this right.

Thank you for sharing your experience. We're sorry the rug didn't meet your expectations. The experience you shared is not the quality we stand behind, and we'd like to make this right for you. Our support team reached out to you shortly after your review to help resolve this, but we haven't heard back yet. If you could reply to our email or contact us directly at [email protected], we'd be glad to assess the issue and work toward the best resolution for you. We appreciate the opportunity to make this right and hope to hear from you soon!