BoutiqueRugs.com

Thank you for sharing your experience. We are sorry that we were unable to meet your expectations with this purchase, and we'd like to add some context for anyone reading. When you reached out about this rug, we offered our full range of options, and you chose the gift card refund, which means you received the full purchase value back while keeping the rug, with nothing to ship and no fees. That refund was issued in full. When you later raised concerns about the rug's appearance and thickness, we asked for photos so our quality team could investigate and explore further options. Unfortunately, you let us know the rug had already been discarded, which left us unable to verify the concerns or take the matter further, as there was no longer an item to inspect or return. One clarification on our return policy: a fee only applies if you'd like us to provide a prepaid return label with a refund to your original payment method. Customers can always ship a return back with their own carrier for a full refund with no fee, or choose the gift card option for a free return with full value. Details are at https://boutiquerugs.com/pages/returns. We're sorry the rug wasn't the right fit, and we remain available at [email protected] if there's anything else we can help with.