As a newcomer, I couldn't decide trust or will
I just signed up for a will, adding attorney support option, but didn't know if I should commit to a trust. I called customer service to speak with an attorney. The agent showed me how to schedule a future consultation; discussed the benefits of a trust; and told me that I will be reimbursed if I switch to a trust today but after speaking to an attorney, decide to go back to a will. No pressure. Respectful and informative. I felt served and not at risk for being uncertain.