Total disappointment
First, after waiting a week to be seen by a technician, I found out that labor and removal were not covered. After giving it some thought I decided to purchase the appliance and have the appliance replaced by the appliance company. Once I submitted the documents were submitted to get the refund for the unit itself. It took over 3 weeks to get my check and it had my last name on it twice and I could not deposit it. Then 2 calls to get a replacement check and then 1 call telling me it was now being sent by ACH. I still have not received my credit for the appliance (which was not much). I have paid premiums for over 2 years with AHS and this is my first claim in that time and will be my last as soon as I can obtain coverage elsewhere.