They charge customers for their mistakes
I ordered a vase for an event and it never arrived (although it was supposed to be delivered on time). When I checked tracking I saw they’d delivered it to the opposite side of the country. I let them know that it was mis-shipped, now late, and to cancel my order. They lied and said they’d already shipped a new product out (impossible as I was the one who notified them at the same time as cancel request). Then they said they would refund me partially, but I had to pay the exorbitant restocking fee, again I’ve never even received anything! I requested a full refund or that I would call my credit card company and they never replied. Thankfully all this ridiculousness is documented in one email so I’m not concerned about the full refund, it’s just a hassle to have to go through this. Terrible customer service.