If I could give a zero I would
If I could give a zero I would. Ordered a dress off of their website using their sizing chart as the guide. Waited a month to get and dress was too big. I immediately reached out to them with images of the size using my soft measuring tape to be told I was wrong, they asked for pics of the dress on the person to identify the issue so I did so, again with my measuring tape so they could see it was oversized. They offered $20 to have dress altered locally. I told them I’d send the invoice once I’ve had the appointment but $20 was not going to cut it. Sent them the $119 receipt for what additional I had to pay out of pocket for them making the dress wrong and am now fighting to get that reimbursed. They have increased the offer up to $80 or I have to return the dress. Dress is for my child’s prom in a week. Note they say dresses have a 1” margin of error for sizing…. Ours was 3 1/2” too big. I have email threads to back up my review. Do not recommend.