Best Customer Service!
I just had one of the best customer service experiences I’ve ever had with FWRD. The last time I received service at this level was at Disney World, which says a lot. Shelley is easily one of the best customer service agents I’ve interacted with. They not only resolved my issue efficiently, but went beyond what I typically expect. Shelley was attentive, communicated clearly, and even took the time to pronounce my name correctly, which made the interaction feel personal and respectful. In a time when customer service often feels rushed or transactional, this really stood out. I didn’t just leave with my issue resolved, I left feeling better about the entire brand. I’ll definitely be shopping with FWRD going forward because of this experience.