Food showed up saturated and wet, poor customer service
My food showed up in a box but inside that box they were in a bag tied in a knot with a few freeze pouches. Not sure what happen on their journey but everything was saturated, labels were so bad you can’t even see what each meal is. Also one of the cool pack had burst and there was the Jell chemical over everything too. Emailed right away to explain and they didn’t care. I asked to cancel my account and it was suggested I just suspend it or I will lose my discounts. The other issue was they charged me again 2 days later for the following week supply when I hadn’t even got to check out the food yet. I expressed my concern again that they glazed right over the condition my food showed up in and rather than apologise or do anything to rectify they just cancelled my account like I had asked. Really bad customer service. Clearly do not care about the clients