scammers
I’ve been using WeTracked for about 2 years, but this was by far one of the worst experiences I’ve had with any service. I tried to add a store today and was told it was tied to an old account that I had already stopped using (it was deactivated and had no active plan). When I contacted support to transfer the store to my current active account, I was told I would have to pay $149 just for the transfer. This is completely unreasonable. I wasn’t using the old account or any paid plan, yet I was being charged a high fee just to move a store — even though I already have another active account with them that I am paying for. What made things worse was the support experience. The agent, Ryan, was very rude and didn’t make any effort to help or find a solution. There was zero flexibility — just a demand to pay the fee. After hours of conversation, they finally admitted that I did not actually use the plan and that I shouldn’t need to pay the $149 fee. However, they said I would still need to wait several days for their finance team to remove the pending invoice. Since I could not wait that long due to losing hundreds of dollars in my business, I suggested paying the $149 upfront just to proceed with the store transfer, with the understanding that it would be refunded afterward. This was confirmed as a possible solution. I also have a $74 credit on my account and was willing to add the remaining $76 to cover the invoice, but I was told I could not use my credit balance to offset the payment. So in the end, even after acknowledging that I did not use the service and agreeing that I should not need to pay, I was still blocked by internal policies and system limitations. Overall, this felt extremely inefficient and frustrating. After being a customer for 2 years, I expected much better flexibility and support. I do not recommend this service.