Major consumable part not available on US Elegoo online store
I purchased a Centauri Carbon 2 and then visited your US online store to purchase additional consumables so that if anything were to happen my printer wouldn't be down for long. I purchased the Elegoo Centauri Hotend All-in-One kit (comes with three nozzles), extra extruder gear, and other parts. My hotend snapped about three weeks ago and I went to swap out the part only to find out that the hotend kit doesn't come with the wires or rubber boot. Your website says it's compatible with my CC2. The packaging even says in two different locations that it's compatible with the CC2. I reach out to Elegoo support and am told it's not compatible despite me looking at the product in my hand saying it's compatible. Customer service does a bad job at looking at the information I provided them (pictures, etc.) and essentially tries to put the blame on me. To make matters worse the part isn't even available on their US store website. It's a consumable part!!! How? If you need the part, you need to reach out to them, get a quote, then paypal them so they can ship it to you. A consumable part!!! This is ridiculous. This will be the last Elegoo I buy as my next printer will be from another company. The CC2 works great but the customer service is not good at all. I had to fight with them to send me a hotend for free and ordered a second hotend as a backup. It's not my problem that your website team didn't put the correct product descriptions on the website. The biggest issue is how a consumable part (the most important one at that) isn't even available to purchase on the US website. In addition to that I've read other online discussion threads on how this company has screwed over CC1 users with promises they didn't/couldn't deliver.