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JuJu

英国

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TopUp

Nearly complete crap

Nearly complete crap. I’d give them a Zero star if that were possible. They only got 1 star because the matter was resolved somewhat. I only used their service because the payment portal wasn’t working on my phone service. I paid TopUpon and it did not register at all. When I was able to reach EE customer service,they told me that EE doesn’t recognize TopUp’s payments! When I called TopUp for a refund, I was told that no refund was available, but that I could add the credit using the pin I’d been provided. No pin had been provided. She sent me an email with a link to add the money to my EE account and I’m still waiting.

2026-04-26