ownkoti refuse to honour cancellation & refund policy
I ordered three front opening pieces of nightwear from ownkoti recently, mistakenly thinking they were shipping from the UK. The garments were needed for a stay in hospital but it wasn't until I read reviews that I realised they would be shipping from China and I then realised they would not arrive in time for the surgery. The company policy on the website states if the order has not shipped you can cancel and a full refund will be given. I made my order on 22-April and cancelled on 23-April. The website confirms my order hasn't shipped, emails from ownkoti confirm my order still hasn't shipped yet I am now on my third request over 4 days for cancellation and refund and Ownkoti are refusing to honour their online policy. I have even explained that I have breast cancer and needed the items urgently for a fast approaching surgery and as they will not arrive in time I need to cancel on this occasion. They have completely ignored everything I have said and instead just keep responding with offers of discounts on the garments. This is not about getting a discount - I just needed the nightwear for hospital and recovery and due to time constraints ended up getting them somewhere else. Please ownkoti, honour your cancellation policy and issue the refund.