so slow customer support and release review
Review and release process and support are far too slow Their plans are cheaper than other distributors, but the trade-off is that they have an enormous number of customers, and their support team is clearly unable to keep up First, it takes about seven days just to get a release reviewed. Even though we sent the documentation in advance, the status still changes to “Need a documents” and we are asked to open a support ticket. Then, that support ticket receives no response for more than four days Once the status changes to “Need a documents” we can neither delete nor edit the release On top of that, our greenlist registration was rejected for no clear reason, and even after submitting a takedown request, some stores never remove the content and it just stays up They seem to offer many useful features, but in practice the service is not usable. It’s very disappointing