EFFY, IF I COULD GIVE THEM LESS TAN A ONE I WOULD
If I could give less than a one I would. Purchased several rings while on a cruise, spending a considerable amount of money. 2 were in NY so I only saw pictures. Rings needed sizing so was told it would take approx 6 weeks. I asked if I did not like the rings if I could return them. I was told, not only could I return them but had 30 days. FINALLY received first ring April 18 (cruise was in February). Did not like ring and contacted Effy to return. 1) I have never seen such BAD customer service. Got conflicting info, depending on who you spoke to and the process was very confusing. First told I could not return ring because it was more than 30 days. After CONTINUED efforts on my part received a return label but was told because I paid part of the money by a process called deferred payment (used a credit card) I would not receive this amount back. I requested the return label the day after I received it(never wore) and sent back the same day received label. Was told the deposit (very SUBSTANTIAL amount ) was not refundable because goes to celebrity cruise line. I returned a ring I did not receive or see for after 2 months from purchase ( with effy from purchase until receipt) , never wore, asked if I could return when purchased because could not see and effy refuse to return over $5,000. My deal was with effy, celebrity did not have anything to do with me purchasing the ring from effy. This agreement effy has with celebrity is unconscionable, and greed. I would understand if ther is some fee, but the amount here is riduculous. I will not buy anything else from effy or sail on celebrity again. I want to make sure others know of this policy. They will take your money for doing nothing. DO BE CAREFUL WHEN BUYING FROM THESE PEOPLE. YOU MAY LOOSE YOUR MONEY FOR DEALING WITH THEM.