Update - Improved customer service
Update: The company contacted me after this review and they are refunding the part of the purchase that did not show up with the original order. I didn't receive my full order, so when I contacted customer service asking for a refund for the part of the order I did not receive, they didn't listen and sent a new order out. But I specifically told them multiple times that I no longer needed the item because of all of the delays and just wanted a refund so now I am stuck with something I no longer need because they didn't listen in the first place and just send a refund....