New User Experience
Note to readers: I do not pay for a subscription, so I cannot give my opinion on anything that concerns one. I had forgotten how to switch off the "auto-unlock" feature and reached out via the online chat. After going through one or two prompts, I connected with Maksym who explained how the feature could be turned off. They were clear, friendly, and fast. Couldn't ask for better service. I have been using/watching MyDrama for about a week and there's very little to criticize about the app and website as far as problems are concerned. The only issues I've run into is, occasionally, when an episode transition it buffers or freezes, but the fix only takes closing the app and opening it again. There are features that would be nice to have, but are not crucial: - Having a way to turn off auto-unlock without having to run out of coins first. - A way to manually remove shows from the continue watching list Content adjacent items that could improve experience: - Show landing page that gives a full synopsis of the story and buttons that let you add to the "favorites" or "to watch" lists - Episode count or something that says whether the show is complete or if episodes are still being released Accessibility is important to me. While the app has a decent subtitle feature, it may benefit some with vision limits to be able to customize the subtitle settings, such as font size, thickness of letters, or a possible background to provide a contrast in case a light background obscures the white letters. Overall, I'm happy with this app and it's content. I believe it and the company are just getting started. I can't wait to see what happens next.