Customer services is a joke
Bought a rangemaster Estel deluxe went online because it didn't come with a manual, spoke to a person on their chat feature, after multiple messages it was determined a small part was missing from the delivery & they would send one through the post which would take 4 days to arrive(1st lie), after 2 weeks, i contacted them again, to be told oh sorry there was an error, it will be dispatched today. it will arrive in another 4 days (2nd lie). after a further 3 weeks, during which time i had emailed them numerous times asking where the part was but received no reply, i went on to their chat feature again, asked where the part was to be told, they had checked with the courier & its being delivered that same day. IT WASNT, yet another lie. i also asked why they never responded to my emails, he couldn't answer. Their customer services is shocking, DO NOT BUY, if i had known now how bad their customer services was i would have shopped elsewhere. its not 1 bad worker, its all the staff seem to blatantly lie to placate you & have no intention of rectifying their mistake.