They lied on thier response to my complaint.
I've recieved their response to my complaint which includes falsehoods and misleading statements. Here is their claim regarding making purchases not knowing you'll need one working key to be successful. The response: After reviewing your order, we do want to clarify that the requirement for at least one existing working key is included in the product description and programming requirements for this particular DIY Solution. However, we understand that this may not have been prominent enough during the purchasing process, and we appreciate your feedback regarding how this information is presented. This is absolutly FALSE as I tried 2 times in an attempted repurchase and "not prominent" should read "none existence". Additionally, as I said before, 2nd day air should not be offered on items that cannot be shipped till a 3rd party can make key copies. Absolute waste of money. Charging $25 per key copy is outragous considering they probably pay around $3 due to the volumne they buy. I stand by my original review and object to their continued misrepresentation of their product and service. Do not do business with Tom's Keys.