STAY AWAY!
I needed a passport quickly. The date they promised was 4 days before leaving for an overseas trip that came up suddenly. Long story short, I had to postpone the trip. Passport came in 5 days AFTER the promised date. Also, ask them for a receipt up front if you need one. I never received one and was told they "can't produce it". EDIT: Got a response via phone, and an email with a form that is to be MAILED to them (as they do not accept it emailed, though a person who works at the office emailed me. I sent to her. She could have printed it out and handed it to a decision maker, but they want to make it more difficult for them to actually be liable for their own wrongdoing).