Inconsistent processing of payouts and…
Inconsistent processing of payouts and delayed customer service for Futures. I love their trading interface and their payout processing once approved. However, Payouts: However, I've received 2 payouts from this firm and both times I've had to send several emails for them to respond to my request. They do not process the payouts in the time they advertise 1 or 2 days or 1 hour. My 2 payouts I've had to wait for about a week after sending several emails. I'm on the fence with continuing to trade with this firm. Inconsistent Payout Processing I'm beginning to believe that they are looking for a reason to deny payouts. Out of the 5 payout request that I have thus far, I had 2 that were rejected, 2 that were paid out after waiting for about a week, and 1 I've submitted yesterday. All 5 payouts, I've applied the same trading style but only received 2 payouts out of 5 using the same trading strategy. I am losing confidence in this firm because they are inconsistancies. I hope this firm adjust their internal procedures and become more reliable and dependent. Response to FTUK, Why does your FIRM take too long to process payouts?? It takes a days to get a response and even more time to processed the payout? You're response was generic and just restated your procedures.