I am truly dissatisfied with how my…
I am truly dissatisfied with how my complaint was handled. If there were a way to leave a zero-star review online, I would certainly do so to warn others before they use eSky's online services. I cancelled my flight tickets just 15 minutes after purchasing them online through an eSky representative, as my husband's work schedule changed on that specific day. Given the nature of his job—where his work schedule can change at any moment—I had purchased cancellation insurance specifically to cover such instances when booking the tickets online. I received a response via email from the ticket agent shortly after they received our cancellation request. In their email, they stated that a deduction would be applied and that I would receive a refund of only 75%. I reluctantly accepted this at the time, even though I had purchased comprehensive insurance coverage for our trip specifically to cover schedule changes. I now believe this was a scam orchestrated by both eSky and their insurance partner, AXA. Due to my busy work schedule, I assumed that they had received my email and would resolve the matter in accordance with our agreement; I deeply regret not reading reviews from other customers who had experienced similar situations before purchasing my tickets. Had I known beforehand, I would have steered clear of eSky's ticketing services entirely. I attempted to contact them regarding our cancellation by calling the phone number listed on their website, but no one answered. It took nearly three months before I was finally able to reach them via online chat; I was then informed that since the flight had already taken place, I was ineligible for compensation, and that if I wished to pursue a claim, I would have to do so directly through the AXA insurance company website. I subsequently contacted AXA, only to receive an email response stating that the information I provided was insufficient to process my claim. Following the incident I experienced, I urge any customers purchasing tickets online through eSky—and utilizing AXA insurance services—to exercise extreme caution, as these companies will invent every possible excuse to avoid paying compensation. I have previously purchased tickets online via the JA website; they operate with great integrity and handle all matters very fairly. This serves as a cautionary tale for anyone preparing to use the services of eSky and AXA insurance.