Not a true move-out cleaning
We paid for a 4.5 hour move-out cleaning, which should be more thorough than a regular touch-up cleaning. We had two cleaners there for 2.5 hours, and they didn't even have to do the appliances (I had done them in advance, and they wouldn't have gotten done in 2.5 hours even though they were included in the cleaning charge). They were in a rush, and I had to ask them to re-vacuum and re-dust items. When we asked for a discount from the company for the poor job, we were told we paid for 2 people for 2.5 hours which to them was the equivalent of 4.5 hours... Unacceptable customer service.