Thorough and professional
EDITED: I am changing my 2/5 review to a 5/5 following what happened after my first review. My previous review was that what I ordered wasn't what I ultimately got, that what I got was late, and that customer support wasn't able to help me. The person I spoke to after this experience, Michael, was incredibly professional and apologetic. The business asked for another opportunity to make things right, which they did -- by giving me my original request as a courtesy. I received prompt follow up about the process, and the glasses arrived today exactly as prescribed and described. With no conditions. I think how you own up to wrongs and how you make amends say a lot about a person and a business. I am glad to know my first experience was a fluke - they have earned my trust.