I have been with Crunch since this…
I have been with Crunch since this location opened. I usually have no issues and enjoy the amenities overall. I had an accident recently and fractured my ankle and will not be able to come to the gym for several weeks. I called this morning 05/01/26 at 8:30 AM into my location at Gainesville Georgia to work with them to cancel my membership and was told I needed to come in to sign something. I informed the manager on duty that I cannot come in due to the broke ankle and she said that I would need to mail in a letter to cancel. I again explained I cannot mail anything physically right now but I could email the request. I was then told "They tried to make that work in the past but it didn't end up working." Which really doesn't make sense as physical mail is a more inconvenient and indirect form of communication. I asked to speak to another manager and was told one would not be in for two hours. I then asked if I could leave my information and get a call back regarding the matter and the response was "I can take your information but there is no guarantee they will call you back." When I asked why I was told that they just get busy. I stated I would then call back in a couple hours and the manager responded "Okay" and proceeded to hang up on me. I then called back and asked for the managers name and was told I couldn't have this by the front desk person "Yesinia Santana." I asked to speak to the manager again and was put on hold then hung up on again. The last couple weeks since I broke this ankle have been painful and emotionally tolling. I believe an exception to cancel my membership via email is warranted. I was respectful and just wanted to ask someone higher who could approve this request and the customer service I received was unacceptable.