I bought a leverage squat machine on…
I bought a leverage squat machine on sale and the package arrived a short while later- appearing to have already been opened and missing the instruction manual. I found an online manual- which does not match the hardware set that came with my machine. I try anyway and sure enough the manual is asking for screws that do not exist with my hardware pack. There was not a single screw that would fit into the required holes. I call the company and they make me go through loops of sending photos and videos of my issue and they confirm that I got the wrong hardware set. They say they will send a new pack. They send the same exact pack. At this point I got extremely busy at work and got delayed at calling customer service back- so I got stuck with a machine and missing screws to complete the assembly. I ended up needing to buy my own set of screws to finish putting the machine together. Trust me- I tried EVERY screw in the hardware pack and not a single one fit into the required spots. I think they sent me the discontinued model with the current hardware pack. Titan wouldn't let me enter in my own review onto their website so I'm writing it here.